• Kickstart your Customer Service career with Service NSW!
• Full time traineeship opportunity
• Located in Tamworth

Who you'll be working with...

About Service NSW

Service NSW is an award-winning NSW government initiative delivering improved one-stop services for government customers. Service NSW has been shaped by our customers - who want easier and more online access to government services and a single point of contact.

Service NSW delivers more than 800 transactions - including driver licences, birth certificates, Seniors Cards and Fair Trading licences through one digital service, one phone number and a network of one-stop shops.

About HVTC

HVTC is an expert in the employment and training of apprentices and trainees. We believe skills change lives and that apprenticeships and traineeships can open doors to incredible careers. This is why we partner with businesses to match the right person with the right career.

During your traineeship, you’ll be employed by us, while completing on-the-job training with Host Employer, Service NSW. We’ll provide you with ongoing mentoring and support to help you achieve your career goals and unleash your true potential. 

So what are you waiting for?

What’s in it for me?

Being a HVTC trainee opens the door to working for industry leaders via our key connections with major local employers. 

Being a HVTC trainee means you have ongoing job security! Our network of Host Employers means we can offer rotations to ensure you can fulfil your education and training requirements; Become qualified without getting yourself into debt and actually earning an income!

Throughout your traineeship, you will be able to take advantage of our exclusive employee benefits, which include: 

• One-on-one coaching and development from a dedicated mentor
• Individual and group safety training with our team of experts
• Discounted health insurance
• Discounted gym memberships
• Alumni program to support you post qualification
• Reward and recognition programs
• Commbank Workplace Banking Program to give you financial advice (and retail discounts!)
• Health and Wellbeing initiatives, campaigns, and competitions through HVTC’s Committee (there might even be some prizes up for grabs!).
• 24/7 confidential counselling through our Employee Assistance Program (EAP) provider

What you'll be doing...

Service NSW is a customer focused organisation, passionate about delivering a great customer experience, every day in every way. Their mission is to simplify the way customers do business with government and to transform their customers' experience through excellent service and quality at an optimal cost to serve.

You will complete a Certificate III Business (Customer Engagement) over 12 months through a combination of formal training with a Registered Training Organisation (RTO) and practical on-the-job experience with the Service NSW.

Throughout your formal training and practical experience in the workplace, you will have the opportunity to:

• Provide and deliver services in a timely, accurate and efficient manner, consistent with Service NSW vision, mission and values
• Undertake administrative work to support the provision of service delivery as required
• Persuade, assist and educate customers to transact online using relevant technology
• Make effective use of records, information and knowledge management functions and systems
• Refer customers to the appropriate channels of service by understanding a variety of policies and procedures

What you'll bring to the table...

• Ability to provide high quality customer service in a fast paced environment
• Excellent verbal and written communication and interpersonal skills
• Commitment to full term of the traineeship and study requirements
• Intermediate experience using technology (computers/telephones/software packages)
• Strong time management with ability to prioritise duties and multitask 
• Confidence to handle challenging situations and resolve enquires in a calm and focused manner
• Flexible and adaptable during times of change to contribute to the team's strategic goals
• Successfully pass a National Police Check

 
What to do next...

To apply for this role, click the ‘Apply for this job’ button and then follow the steps to complete your application. You can also apply online at www.hvtc.com.au by clicking on 'Vacancies' and selecting the relevant position, then the 'Apply Online' button at the bottom of the page.

All applications require a resume and cover letter addressing the selection criteria.

What else is involved?

After submitting your online application, you may be invited to complete online testing, interviews and pre-employment medicals. We will also contact your references if you progress through these recruitment stages. Please be sure to check your emails (including your junk folder) and respond to missed phone calls, voicemail messages and text messages.

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If you have any questions about this role please contact Destine Metcalfe on 02 4271 7051. 

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Applications close 21st June 2022

As a recognised 2019 Diversity Champion HVTC are committed to Equal Employment Opportunities, Ethical Practices, and the principles of Cultural Diversity. We encourage applications from all members of the community, including people from indigenous backgrounds, women seeking non-traditional trade opportunities and mature aged people